1.Physical products

1.1. Delivery of goods is carried out by the Seller from his place of work or warehouse

1.2. Sending is made within 48 hours after confirmation of the order by the Seller, if not stated otherwise in the description.

1.3. Pre-order products and shipped within the period, stated in the description of the item, starting from order confirmation by the Seller.

1.3. The delivery time displayed in the shopping cart is indicative and does not take into account properties of the product, possible delays in confirming and paying for the order. If payment is made after the Seller's last delivery date, the delivery is postponed to the next business day.

1.5. The exact time is calculated after the confirmation of the order by the Seller and is visible in the order view.

1.6. The number and courier service will be displayed in your order view after the order has been shipped.

1.7. If the Seller allows you to pick up the goods in the warehouse, wait for confirmation and a message from the Seller to your email.

1.8. If "Seller's Delivery" was selected, then the exact date and time is set by the Seller after the order confirmation.

2.Digital products

2.1. Digital products are delivered to you instantly to your email, unless otherwise provided by the terms, described in the product description and informed during the checkout process.

2.2.NFS that are already minted delivered to your wallet within 24 hours, unless blockchain is congested.

2.3.NFTs that are not minted will be processed and delivered within the time provided in the description.

3.Delivery issues

3.1 If your order is shipped, please refer to the couriers website for the shipping updates and delivery schedule.

3.2 For all delivery issues, please contact the Seller in the chat available in the Order view.

3.3 If Seller is unreachable within 48h from your message via Sellers Chat, please seek advice from our Customer Support team to provide more details.

3.4 If your shipment or digital delivery did not arrive after the estimated delivery time by 1 to 2 weeks (for physical products) and 3 days for digital, please contact our Customer Support team to investigate the issue further.

4.Returns

4.1 If you decide to return the item within the timeframe described in the product, please use our Return Service and follow the instructions.
4.2 Always communicate within the Return Service request’s messages or Sellers chat.

5.Buyers Protection

5.1 Please remember, that in any case you are always protected by our comprehensive Buyers’ protection policy. It ensures your full peace of mind and guarantees that you receive your product or a full refund in a timely manner. Please refer to the Buyers protection policy to learn about your rights and processes.